We want you to love your books. Because we sell signed and often personalized print books, this policy explains exactly what can and can’t be returned, so there are no surprises. This policy is part of our Terms & Conditions.

Questions? Email legal@quinnslaterauthor.com before starting a return.

Damaged or Defective Items

If your order arrives damaged, defective, or incorrect, we’ll make it right. Contact us within 14 days of delivery with your order number and a photo of the problem, and we’ll send a replacement or a full refund — your choice. We cover return shipping (or you may not need to return it at all) in these cases.

Signed and Personalized Items Are Final Sale

Because signed books — and especially personalized ones (dedications, reader name inscriptions, etc.) — are made just for you, they cannot be returned or refunded except when they arrive damaged or defective (see above). Please double-check your spelling and personalization details at checkout.

Non-Personalized Items

For non-signed, non-personalized items in new, unopened, unread condition, you may request a return within 14 days of delivery. Return shipping is the customer’s responsibility, and the original shipping charge is non-refundable. Once we receive and inspect the item, we’ll refund the item price to your original payment method.

Digital Items

Any digital products (if offered) are non-refundable once delivered or downloaded, except where required by law.

How to Start a Return or Report a Problem

  1. Email legal@quinnslaterauthor.com with your order number and details (and a photo, if damaged).
  2. We’ll reply with next steps within a few business days.
  3. Approved refunds are issued to your original payment method; it may take a few business days for your bank or card issuer to post them.

Lost or Delayed Shipments

Once we hand your order to the carrier, delivery timing is in their hands. If your tracking shows a problem or your order seems lost, contact us and we’ll help track it down and make it right.

Order Cancellations

Need to cancel? Email us as soon as possible. If your order hasn’t shipped or been signed/personalized yet, we can usually cancel and refund it. Once an item has been personalized or shipped, the rules above apply.